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Notifications

You can stay up to date on the latest events of your recurring payments using notifications. You can choose the notifications you want to receive and send to the consumer.

Consumer communication

Managed Recurring Payments offers consumer communication on your behalf for key life cycle events of recurring programs. The currently supported channel is email.

Here's a list of the consumer communication events you can choose from:

Consumer communication notification events
Notification event Description
Recurring Payment Success Triggers whenever a recurring program payment is successfully processed.
Recurring Payment Failure Triggers whenever a recurring program payment fails.
Note
  • This feature needs to be enabled from the Recurring Payments Settings section of Commerce Center. For more information, refer to the Commerce Center user guides.
  • You can customize the templates by adding your company information.
  • Once enabled, Managed Recurring Payments will send emails on your behalf for those events.
  • Keep in mind that emails will be triggered only when the consumer has opted in to receive them.  The preferredEmail and preferredEmailOptin fields are used to capture this on the recurring program.

Webhook notifications

Opt-in for webhook notifications on the key life cycle events of all the recurring programs you are managing. Listening to the webhook notifications enables you to stay updated on the latest events, as well as build robust customer service and reconciliation on your end.

You must enable this feature from the Settings section on Commerce Center. You can configure the callback URL and choose the notification event type on which you want to receive webhook notifications via Commerce Center or Notifications API.

Here's a list of the webhook notification events you can choose from:

MRPS notification event types
Category Notification event type Description
Recurring program payment lifecycle Payment Applied Triggers when a payment for a billing cycle is collected successfully.
Payment Not Applied Triggers when a payment for a billing cycle is not collected successfully.
Consumer notifications Consumer Email Delivery Triggers when an email notification is sent to the consumer.
Recurring program Recurring Program Created & Updated Triggers when a recurring program is created or updated.
Plan Plan Created & Updated Triggers when a plan is created or updated.
Note
  • For more information on Commerce Center, refer to the user guides on Commerce Center.
  • For information on the types of Managed Recurring Payments notifications and how to subscribe to them using the backend, refer to Notifications API.