Retrieval request
A retrieval request serves as a preliminary step that allows card issuers to gather additional information about a transaction before deciding whether to initiate a chargeback. This process is crucial for clarifying transaction details and potentially resolving disputes without escalating to a formal chargeback, thereby saving time and resources for all parties involved.
When submitting inquiries pertaining to a retrieval request the disputeStatus of the retrieval request and the outcome will be returned in many of the responses. The following tables summarize the various field values pertinent to a retrieval request.
Retrieval request status types
| Retrieval request status type | Description | Potential next status type |
|---|---|---|
NEW |
Dispute case received. | NEEDS_RESPONSE, CHALLENGED_JPMC |
NEEDS_RESPONSE |
Dispute pending your documents. |
|
NEED_ADDITIONAL_INFORMATION |
More information requested by J.P. Morgan. |
|
ACCEPTED |
You accepted the liability. |
|
CHALLENGED_JPMC |
Dispute challenged on your behalf by J.P. Morgan. |
|
UNDER_ISSUER_REVIEW |
Dispute has been returned to the issuer for review. |
|
CLOSED |
Dispute Cycle complete. | End of dispute cycle |
EXPIRED |
Dispute has expired as due date has passed. |
End of dispute cycle |
Retrieval request outcome types
| Retrieval request outcome type | Description |
|---|---|
PENDING |
Final decision/result pending. |
FULFILLED |
Request Retrieval request complete. |
NOT_FULFILLED |
Request Retrieval request expired. |
Retrieval request operations
- Retrieve retrieval requests
- Get retrieval request details
- Retrieve retrieval request status
- Get retrieval request documents
- Fulfill a retrieval request
- Accept a retrieval request