Support

Get Help with Blockchain Deposit Account (BDA) Balances APIs

Refer to the following information to get support with the BDA Balances APIs.

Urgent issues

Call the dedicated Payments/API Support team anytime at +1-978-805-1200 (Option 6)

Non-urgent issues

Please email api.service.support@jpmchase.com

Provide details when contacting Support

When calling Support

• Your name
• Company ID
• Any error messages being encountered

When emailing Support

• Your name
• Company ID
• As many of the following fields as you can supply:
  • API product: [Insert API product name (e.g., RTP, Account Balance)]
  • API URL: [Choose one of the below two (2) current options]
  • Date the API call was made: [Insert date]
  • Time the API call was made: [Insert time and time zone]
• Client identifier: [Insert Domain Name if using SSL certificates]
• Description of the errors you are experiencing: [Insert error code or logs/error information you are seeing]