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Support

Get Help with Blockchain Deposit Account (BDA) Balances APIs

Refer to the following information to get support with the BDA Balances APIs.

Urgent issues

Call the dedicated Payments/API Support team anytime at +1-978-805-1200 (Option 6)

Non-urgent issues

Please email api.service.support@jpmchase.com

Provide details when contacting Support

When calling Support

  • Your name
  • Company ID
  • Any error messages being encountered

When emailing Support

  • Your name
  • Company ID
  • As many of the following fields as you can supply:
    • API product: [Insert API product name (e.g., RTP, Account Balance)]
    • API URL: [Choose one of the below two (2) current options]
    • Date the API call was made: [Insert date]
    • Time the API call was made: [Insert time and time zone]
  • Client identifier: [Insert Domain Name if using SSL certificates]
  • Description of the errors you are experiencing: [Insert error code or logs/error information you are seeing]