# JPMC-PDP Documentation from https://developer.payments.jpmorgan.com

# Support

## Get Help with Blockchain Deposit Account (BDA) Balances APIs

Refer to the following information to get support with the BDA Balances APIs.

### Urgent issues

Call the dedicated Payments/API Support team anytime at +1-978-805-1200 (Option 6)

### Non-urgent issues

Please email [api.service.support@jpmchase.com](mailto:api.service.support@jpmchase.com)

## Provide details when contacting Support

### When calling Support

- Your name

- Company ID

- Any error messages being encountered

### When emailing Support

- Your name

- Company ID

- As many of the following fields as you can supply:
  - API product: [Insert API product name (e.g., RTP, Account Balance)]
  - API URL: [Choose one of the below two (2) current options]
  - Date the API call was made: [Insert date]
  - Time the API call was made: [Insert time and time zone]

- Client identifier: [Insert Domain Name if using SSL certificates]

- Description of the errors you are experiencing: [Insert error code or logs/error information you are seeing]