# JPMC-PDP Documentation from https://developer.payments.jpmorgan.com

# Retrieval request

A retrieval request serves as a preliminary step that allows card issuers to gather additional information about a transaction before deciding whether to initiate a chargeback. This process is crucial for clarifying transaction details and potentially resolving disputes without escalating to a formal chargeback, thereby saving time and resources for all parties involved.

## Retrieval request state machine

The following state machine diagram shows the various `disputeStatus` transitions for a retrieval request:

![State machine of a retrieval request ](/api/download/en/docs/commerce/dispute-management/overview-cfs/RRStateMachine.png?type=image)

> Even after you initially accept a dispute (`ACCEPTED`disputeStatus`), you are permitted to challenge the dispute (`CHALLENGED_MERCHANT`disputeStatus`) within the `responseDueDate` time limit.
> 

For inquiries related to a retrieval request, responses typically include the fields `disputeStatus `and `outcome` for that chargeback. These fields are critical for managing the dispute lifecycle. The following tables explain the permitted values for each field.

## Retrieval request status types

 
**Retrieval request status types**

| Retrieval request status type | Description | Potential next status type | 
| --- | --- | --- | 
| NEW | Dispute case received. | ACCEPTED NEEDS_RESPONSE CHALLENGED_JPMC CHALLENGED_MERCHANT | 
| NEEDS_RESPONSE | Dispute pending your documents. | ACCEPTED CHALLENGED_MERCHANT EXPIRED | 
| NEED_ADDITIONAL_INFORMATION | More information requested by us. | ACCEPTED CHALLENGED_MERCHANT EXPIRED | 
| ACCEPTED | You accepted the liability. | CHALLENGED_MERCHANT End of dispute cycle | 
| CHALLENGED_JPMC | Dispute challenged on your behalf by us. | UNDER_ISSUER_REVIEW | 
| CHALLENGED_MERCHANT | Dispute challenged by you. | NEED_ADDITIONAL_INFORMATION UNDER_ISSUER_REVIEW | 
| UNDER_ISSUER_REVIEW | Dispute has been returned to the issuer for review. | CLOSED | 
| CLOSED | Dispute cycle complete. | End of dispute cycle | 
| EXPIRED | Dispute has expired as due date has passed. | CHALLENGED_JPMC End of dispute cycle | 

## Retrieval request outcome types

 
**Retrieval request outcome types**

| Retrieval request outcome type | Description | 
| --- | --- | 
| PENDING | Decision or result pending. | 
| FULFILLED | Retrieval request complete. | 
| NOT_FULFILLED | Retrieval request expired. | 

## Retrieval request operations

- [Retrieve retrieval requests](/docs/commerce/dispute-management/how-to/retrieve-disputes)

- [Get retrieval request details](/docs/commerce/dispute-management/how-to/retrieve-detailed-dispute-information)

- [Retrieve retrieval request status](/docs/commerce/dispute-management/how-to/retrieve-disputes-status)

- [Get retrieval request documents](/docs/commerce/dispute-management/how-to/get-dispute-documents)

- [Fulfill a retrieval request](/docs/commerce/dispute-management/how-to/fulfill-a-retrieval-request)

- [Accept a retrieval request](/docs/commerce/dispute-management/how-to/accept-a-dispute)

## Related

[Overview](/docs/commerce/dispute-management/index)